S Rishab Gems India LLP, we trust that our customer's satisfaction is must for us. Hence, we have a cancellation policy.
If unfortunately by any reason you want to cancel an order, kindly inform us by dropping an e-mail at rishabgems.com or by chatting us on the website or call us on the numbers mention on the contact us page, within 24 hours of placing the order. Or if we did not ship it in 24 hrs than you can cancel it before we ship it out. If you cancel the order before it shipped, there will no cancelation fees and you will get 100% of your money back within 7 to 10 days.
If you want to cancel your order after it has shipped to you, but before the end of 24hrs time limit, then you will be charge 10$, as cancelation charges. As we have to pay the charges to shipping company.
If you cancel the order after 24 hrs and it shipped already, in that condition, it’s difficult to stop the parcel in India, so it will deliver to you for sure, in this case if you demand the refund, you have to return the goods to us and return shipping will be paid by you, and after receiving the goods we will make a refund to you within 7 to 10 days but we will deduct the parcel sending shipping charges from your amount.
Please note the customized order cannot be cancelled in any condition.